How to reach the Axians service teams in Switzerland:

Axians COM

Support Centre
Mon.to Fri., from 8 a.m. to 5 p.m.,
not including public holidays

+41 61 525 04 00
support.bs@axians.com

Tailored Support

Our support is tailored precisely to the needs of our customers and is agreed individually. Please refer to your service contract for the exact services and contact details of our support team.

Axians GNS

Central hotline
Mon. to Fri. from 8 a.m. to noon
and from 1.15 p.m. to 5.15 p.m.

+41 52 368 79 79

Special hotline:
24/7 availability in accordance with individual agreement

download Teamviewer client

Our Services

We offer flexible maintenance and support contracts so that we can be there for you 24 hours a day, 365 days a year.

  • Complete and partial maintenance contracts
  • On-call service for materials and technicians
  • Outsourcing and operation of your IT infrastructure
  • Telephone and remote support
  • System monitoring and maintenance

Please refer to the maintenance agreement for information about the agreed support services, contact details and services.

Axians redtoo

Service Desk
Mo. – Fr. von 08 – 17 Uhr
ohne allg. Feiertage

+41 61 716 70 00
support.vesred@axians.com

Special hotline:
24/7-Availability in accordance with individual agreement

DOWNLOAD ANYDESK

Quick, competent support

Our Service Desk provides you with on-the-spot help and information about what steps to take next. Axians Support is tailored to our customers’ needs: please refer to our service agreement for individual agreements, contact details and services. The IT experts at Axians redtoo have vast expertise in various disciplines and ensure the smooth operation of IT platforms and services in the SME environment as well as in large companies. Thanks to our individual service modules, we adapt our support services to precisely meet your needs – remotely and on site. On request, we also regularly service and monitor your IT system.

Axians Switzerland Fixnet

Switzerland East  +41 79 272 06 85
Mo – Fr 08:00 – 12:00 + 13:00 – 17:00

Switzerland Middle  +41 612 389 77 07
Mo – Fr 08:00 – 12:00 + 13:00- 17:00

Switzerland West  +41 21 651 78 80
Mo – Fr 08:00 – 12:00 + 13:00 – 17:00

Ticino +41 91 850 00 30
Mo – Fr 08:00 – 12:00 + 13:30 – 17:00

We provide high availability networks

Our support services include first-line maintenance (FLM), field services, service management, hotline and help desk services, and network operations, all tailored to the needs of each customer.

The services agreed with you can be found in your service contract.

Axians Switzerland Mobile

Switzerland East  0848 0848 44
Mo – Th 08:00 – 17:00
Fr 07:00 – 16:00

Switzerland Middle  +41 31 925 91 11
Mo – Fr 08:00 – 12:00 + 13:15 – 17:15

Switzerland West  +41 21 651 78 78
Mo – Fr 08:00 – 12:00 + 13:00 – 17:00

Ticino +41 91 850 00 31
Mo – Fr 08:00 – 12:00 + 13:30 – 17:00

Manpower to ensure network availability

With flexible maintenance and support contracts, we tailor our services to your needs. Depending on your individual agreement, will be available for you up to 365 days a day, 24 hours a day – by phone or on-site.

  • Full and partial maintenance contracts
  • Material and technician readiness
  • Telephone support, hotline and helpdesk
  • System monitoring and care

Please refer to to you support agreement with us for covered support services, contact information and agreed services.

Our managed services portfolio

Axians’ managed services are precisely tailored to the needs of complex IT environments to safeguard our customers’ business flexibility. Not only do we offer support services for hardware and software, we can also monitor and operate your entire IT system.

To the portfolio