Do you need help solving an IT problem?

Then you are welcome at our support team. You will receive immediate help and information on how to proceed. Our Axians support teams in Switzerland are highly qualified, experienced and reliable when it comes to solving problems and answering questions.

How to reach the Axians service teams in Switzerland:

Axians IT & Managed Services (Axians GNS)

Central hotline
+41 52 368 79 99
MO – FR 08:00 – 12:00 and 13:15 – 17:15
info.gns@axians.ch

Spezial-Hotline
24/7 availability in accordance with individual agreement
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Our Services
We offer flexible maintenance and support contracts so that we can be there for you 24 hours a day, 365 days a year.

Please refer to the maintenance agreement for information about the agreed support services, contact details and services.

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Axians IT & Managed Services (Axians redtoo)

Service Desk
+41 58 450 65 00
MO – FR 08:00 – 17:00 without public holidays
info-ch.ibs@axians.com

Special hotline
24/7-Availability in accordance with individual agreement
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Quick, competent support

Our Service Desk provides you with on-the-spot help and information about what steps to take next. Axians Support is tailored to our customers’ needs: please refer to our service agreement for individual agreements, contact details and services.

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Axians Schweiz Telecom Infrastructure Fixnet

Switzerland East +41 79 272 06 85
MO – FR 08:00 – 12:00 and 13:00 – 17:00

Switzerland Middle +41 62 389 77 07
MO – FR 08:00 – 12:00 and 13:00 – 17:00

Switzerland West +41 21 651 78 80
MO – FR 08:00 – 12:00 and 13:00 – 17:00

Ticino +41 91 850 00 30
MO – FR 08:00 – 12:00 and 13:30 – 17:00

We provide high availability networks

Our support services include first-line maintenance (FLM), field services, service management, hotline and help desk services, and network operations, all tailored to the needs of each customer.

The services agreed with you can be found in your service contract

Axians Schweiz Telecom Infrastructure Mobile

Switzerland East  0848 0848 44
MO – DO 08:00 – 17:00, FR 07:00 – 16:00

Switzerland Middle +41 31 925 91 11
MO – FR 08:00 – 12:00 and 13:15 – 17:15

Switerland West  +41 21 651 78 78
MO – FR 08:00 – 12:00 and 13:00 – 17:00

Ticino  +41 91 850 00 31
MO – FR 08:00 – 12:00 and 13:30 – 17:00

Manpower to ensure network availability

With flexible maintenance and support contracts, we tailor our services to your needs. Depending on your individual agreement, will be available for you up to 365 days a day, 24 hours a day – by phone or on-site.

Please refer to to you support agreement with us for covered support services, contact information and agreed services.

AXIANS IN DER SCHWEIZ

TO OUR LOCATIONS

Axians in Switzerland – a strong identity under one roof

We strive to offer our services throughout all regions of Switzerland. This helps us better understand the needs of our customers at a local level while also promoting the development of our companies at the same time. We have extensive knowledge of the individual markets pivotal to our customers’ ability to achieve their goals.