How to reach the Axians service teams in Switzerland:

Axians redtoo

Service Desk
Mo. – Fr. von 08 – 17 Uhr
ohne allg. Feiertage

+41 61 716 70 00
support.vesred@axians.com

Special hotline:
24/7-Availability in accordance with individual agreement

Quick, competent support

Our Service Desk provides you with on-the-spot help and information about what steps to take next. Axians Support is tailored to our customers’ needs: please refer to our service agreement for individual agreements, contact details and services. The IT experts at Axians redtoo have vast expertise in various disciplines and ensure the smooth operation of IT platforms and services in the SME environment as well as in large companies. Thanks to our individual service modules, we adapt our support services to precisely meet your needs – remotely and on site. On request, we also regularly service and monitor your IT system.

Axians COM

Support Centre
Mon.to Fri., from 8 a.m. to 5 p.m.,
not including public holidays

+41 61 525 04 00
support.bs@axians.com

Tailored Support

Our support is tailored precisely to the needs of our customers and is agreed individually. Please refer to your service contract for the exact services and contact details of our support team.

Axians GNS

Central hotline
Mon. to Fri. from 8 a.m. to noon
and from 1.15 p.m. to 5.15 p.m.

+41 52 368 79 79

Special hotlien:
24×7 availability in accordance with individual agreement

Our Services

We offer flexible maintenance and support contracts so that we can be there for you 24 hours a day, 365 days a year.

  • Complete and partial maintenance contracts
  • On-call service for materials and technicians
  • Outsourcing and operation of your IT infrastructure
  • Telephone and remote support
  • System monitoring and maintenance

Please refer to the maintenance agreement for information about the agreed support services, contact details and services.

Axians Broger

Central hotline
Mon. to Thurs. from 7 a.m. to 5 p.m.
Fri. from 7 a.m. to 4 p.m.
+41 52 762 74 44

Special hotline
24×7 Service hotline

0848 29 42 67

Manpower for maximum network availability

Our support services include first line maintenance (FLM), field services, service management, hotline and help desk services as well as network operations and are tailored to the needs of each individual customer. Please refer to your service contract to find the services agreed with you.

Axians Micatel

Central hotline
Mon. to Fri. from 8 a.m. to noon
and from 1.15 p.m. to 5.15 p.m.

+41 31 925 91 11

Special hotlien:
24×7 availability in accordance with individual agreement

Our Services

We offer flexible maintenance and support contracts so can be at your disposal 24 hours a day, 365 days a year.

  • Complete and partial maintenance contracts
  • On-call service for materials and technicians
  • Telephone and remote support
  • System monitoring and maintenance

Please refer to the maintenance agreement for information about the agreed support services, contact details and services.

Remote-Support

To help us solve your problems even faster, take advantage of our web-based remote support software service Teamviewer. Our support staff use Teamviewer to gain online access to your desktop and assist you either directly or interactively on the screen.

The Teamviewer Quick Support Client can be downloaded from our website in just a few seconds and launched without any installation. This grants our employees remote access to your entire desktop or server – including mouse and keyboard – and facilitates file exchanges.

Download Teamviewer Client

Our managed services portfolio

Axians’ managed services are precisely tailored to the needs of complex IT environments to safeguard our customers’ business flexibility. Not only do we offer support services for hardware and software, we can also monitor and operate your entire IT system.

To the portfolio