Better service for happier customers

Today’s customers expect quick responses and competent solutions directly on site. With Dynamics 365 Field Service, you can optimally equip your mobile teams: from intelligent resource planning and automated workflows to AI-powered recommendations for field service. This allows you to resolve issues faster, increase the first-time resolution rate, and strengthen customer trust.

Our services

Efficient resource planning with automation and AI

Dynamics 365 Field Service bundles all the functions that noticeably increase your service quality and reduce the workload on your teams.

  • Efficient resource planning

    Use powerful planning algorithms to deploy the right employees with the right skills at the right time.

  • Icon mit Laptop und Handy

    Mobile field service app

    Your team can access all relevant information, instructions, and customer histories on the go-both online and offline.

  • Automated workflows

    To free up more time for customers, all standard processes from order creation to invoicing are automated.

  • Icon eines Kopfes mit Vernetzungen

    AI support

    Service employees use intelligent recommendations and modern AI models for higher productivity and faster problem solving.

  • IoT integration

    Connect devices and sensors to preventively detect faults, proactively plan maintenance, and reduce downtime.

Your advantages

What you can achieve with Axians

Gain a smart service tool that increases your productivity, reduces service costs, and delights your customers.

  • Higher productivity

    Higher productivity

    Employees have all the data at their fingertips and can resolve service cases efficiently and competently.

  • Better customer experiences

    Better customer experiences

    Fast response times, competent solutions, and transparent communication increase customer satisfaction in the long term.

  • Cost reduction through efficiency

    Cost reduction through efficiency

    Automation and intelligent planning reduce resource consumption and avoid unnecessary travel.

  • More transparency

    More transparency

    Centralized control, real-time data, and IoT integration allow you to keep an eye on service quality and processes.

Our references

Successes that speak for themselves – Your partner for digital transformation

We see technology as a means to an end and focus on long-term partnerships rather than one-off projects. With Axians, you gain a team that shares your goals, understands your challenges, and accompanies you step by step through your digital transformation. Reliable, trustworthy, and always with an eye on sustainable success.
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