Make support processes more efficient than ever

Manual ticket entry via email or external portals takes time, generates errors, and causes unnecessary disruptions to your processes. The Service Request API provides real relief: it integrates directly into your existing IT service management system and transfers tickets automatically without duplicate entries or detours. Whether you work with ServiceNow, Jira, or another ITSM system, the API is secure, powerful, and adapts flexibly to your environment. You benefit from less effort, faster processing, and higher service quality.

Our services

Consistent support flow instead of media dicontinuity
We provide consistent support processes that save time, reduce costs, and increase your efficiency.

  • Direct ITSM API integration

    For smooth communication without media discontinuity, the API connects your ITSM solution directly to our ticket system.

  • Automated ticket creation

    Automatically capture and submit support tickets from systems such as Jira or ServiceNow without manual intermediate steps.

  • Secure & scalable interface

    Authentication, encrypted communication, and flexible endpoints make the API secure and future-proof.

  • Ticket synchronization API

    Synchronize statuses and updates between your and our systems for full transparency and traceability.

  • Helpdesk API

    The API is flexibly configurable and tailored to your processes, data model, and system landscape.

  • Incident Management API

    Extend your support workflows with incident functions—including response times, escalation, and feedback loops.

Your advantages

What you can achieve with Axians

With Axians, you gain a partner who understands your IT processes, improves them measurably and makes your IT organization fit for the future.

  • More efficient processes

    More efficient processes

    Automated workflows reduce manual effort and speed up the entire support process.

  • Greater transparency

    Greater transparency

    End-to-end ticket tracking and real-time feedback create clarity and trust.

  • Faster response times

    Faster response times

    Automated processes shorten the time to processing and increase service quality.

  • Technological independence

    Technological independence

    Whether you use ServiceNow, Jira, or other ITSM tools, the interface adapts to your system.

Our references

Successes that speak for themselves – Your partner for digital transformation

We see technology as a means to an end and focus on long-term partnerships rather than one-off projects. With Axians, you gain a team that shares your goals, understands your challenges, and accompanies your digital transformation step by step. Reliable, trustworthy, and always with an eye on sustainable success.
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