Dynamics 365 Field Service

Better service for happier customers

Today’s customers expect quick responses and competent solutions directly on site. With Dynamics 365 Field Service, you can optimally equip your mobile teams: from intelligent resource planning and automated workflows to AI-powered recommendations for field service. This allows you to resolve issues faster, increase the first-time resolution rate, and strengthen customer trust.

Our services

Efficient resource planning with automation and AI

Dynamics 365 Field Service bundles all the functions that noticeably increase your service quality and reduce the workload on your teams.

Efficient resource planning

Use powerful planning algorithms to deploy the right employees with the right skills at the right time.
Mobile field service app

Your team can access all relevant information, instructions, and customer histories on the go-both online and offline.
Automated workflows

To free up more time for customers, all standard processes from order creation to invoicing are automated.
AI support

Service employees use intelligent recommendations and modern AI models for higher productivity and faster problem solving.
IoT integration

Connect devices and sensors to preventively detect faults, proactively plan maintenance, and reduce downtime.

Your advantages

What you can achieve with Axians

Gain a smart service tool that increases your productivity, reduces service costs, and delights your customers.

Higher productivity
Higher productivity

Employees have all the data at their fingertips and can resolve service cases efficiently and competently.
Better customer experiences
Better customer experiences

Fast response times, competent solutions, and transparent communication increase customer satisfaction in the long term.
Cost reduction through efficiency
Cost reduction through efficiency

Automation and intelligent planning reduce resource consumption and avoid unnecessary travel.
More transparency
More transparency

Centralized control, real-time data, and IoT integration allow you to keep an eye on service quality and processes.

Our references

Successes that speak for themselves – Your partner for digital transformation

We see technology as a means to an end and focus on long-term partnerships rather than one-off projects. With Axians, you gain a team that shares your goals, understands your challenges, and accompanies you step by step through your digital transformation. Reliable, trustworthy, and always with an eye on sustainable success.

SBB Cargo – Digital Twin Service

The customer needed the most current data points from numerous live data sources, which are continuously captured through data pipelines. These were to be made available via an HTTP REST API. The resulting service, called "Digital Twin," collects and delivers real-time data from physical objects, creating a digital representation of their state.
WWZ Group: Establishing a Micro Data Center as a First Aid Box

The WWZ Group, one of the largest employers in Central Switzerland, faces the challenge of driving digital transformation across various areas. The IT department must comply with regulatory requirements and data protection laws and operate critical infrastructure components on-premises.
Kanton Schwyz is rapidly and securely navigating towards digital transformation

The Canton of Schwyz is reaping the benefits of a modern administration and advanced digital infrastructure, supported by their long-standing use of NetApp technologies. These solutions have effectively resolved backup challenges and streamlined storage management.
Increased Competitiveness of Conforama Switzerland with High-Quality WLANAN

Through the successful implementation of the Aruba WLAN solution in collaboration with Axians, Conforama Switzerland has achieved several key objectives. Employees benefit from increased productivity due to constant connectivity, quick access to information, and effective collaboration.
The SCHURTER Group: Improving Production Reliability Through Standardization

Global Consistency and Improved Operational Workflows with Aruba Network Solutions The SCHURTER Group is embracing digital transformation to boost its operational efficiency and remain competitive in the global market. With the help of Aruba network solutions, the company is striving for consistent standardization to achieve improved product tracking, lean supply chains, and seamless network connectivity.
Optimization of the ICT Infrastructure at Basler Verkehrs-Betriebe

Sustainable renewal and expansion of storage systems to ensure smooth public transportation in and around Basel Basler Verkehrs-Betriebe (BVB), a key player in public transportation in northwestern Switzerland, recognized the need to renew and expand its storage system environment. The focus was on protecting the investment and promoting environmental sustainability.
Industry Cloud

How Kellenberger modernised its network with end-to-end solutions from Axians and HPE Aruba

In this video, Kellenberger Switzerland AG shares its experiences with HPE Aruba’s network solutions, combined with Axians’ implementation expertise. From planning to implementation, this joint success story demonstrates how close collaboration and innovative technology can deliver real business value for our customers.
Retail Cyber Security

How Qualitas AG have optimised their cybersecurity with SOCaaS from Axians and Arctic Wolf

In this video, STI Holding AG and Qualitas AG discuss their experiences with Arctic Wolf’s ‘SOC as a Service’ offering, combined with Axians’ managed services, to strengthen their cybersecurity.
Industry Cyber Security

How Cendres+Métaux SA implemented its endpoint protection

The Cendres+Métaux Group (CMSA) faced the challenge of consolidating a fragmented security setup. The solution: a holistic security design featuring centralised management, comprehensive endpoint protection and secure remote connectivity.
Research and education Cloud

PHBern gets a solution from a single source with Nutanix

With Nutanix, the Bern University of Teacher Education (PHBern) benefits from a standalone virtualisation solution. All the university’s servers now run on Nutanix. The innovative solution, which consists of hardware and software from a single source, also stands out due to its attractive price-performance ratio.

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Die Grafik zeigt eine Frau hinter dem Empfang und zwei Kunden beim vorbei spazieren.

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Let’s shape your digital future together

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Dynamics 365 Field Service

Smarter Field Service

Better service for happier customers

Our services

Efficient resource planning

Mobile field service app

Automated workflows

AI support

IoT integration

Your advantages

What you can achieve with Axians

Our references

Successes that speak for themselves – Your partner for digital transformation

SBB Cargo – Digital Twin Service

WWZ Group: Establishing a Micro Data Center as a First Aid Box

Kanton Schwyz is rapidly and securely navigating towards digital transformation

Increased Competitiveness of Conforama Switzerland with High-Quality WLANAN

The SCHURTER Group: Improving Production Reliability Through Standardization

Optimization of the ICT Infrastructure at Basler Verkehrs-Betriebe

How Kellenberger modernised its network with end-to-end solutions from Axians and HPE Aruba

How Qualitas AG have optimised their cybersecurity with SOCaaS from Axians and Arctic Wolf

How Cendres+Métaux SA implemented its endpoint protection

PHBern gets a solution from a single source with Nutanix

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