Boost growth, loyalty, and efficiency

Customers expect fast, personal, and consistent responses. With Dynamics 365 Customer Service, you can lay the foundation for excellent, context- e customer service across all communication channels. Whether by phone, email, messenger, social media, or chatbots, you can interact where your customers are and always maintain an overview thanks to a unified 360° view. And while’s integrated Copilot recognizes patterns, automates standard inquiries, and resolves support cases faster, you benefit from increased efficiency, reduced costs, and a lasting boost to customer loyalty.

Our services

Customer service with omnichannel excellence

From first-level support to complex escalations, we provide you with the features that noticeably increase your service quality and reduce the workload on your teams.

  • Efficient multi-channel communication

    Phone, email, chat, SMS, or social media—all channels converge centrally without media discontinuity.

  • Icon eines Kopfes mit Vernetzungen

    AI-supported analyses & recommendations

    Recognize patterns, receive recommendations for action in real time, and continuously optimize your processes.

  • Automated workflows

    While standard inquiries and routine processes are handled automatically, your team has more time for complex issues.

  • Icon mit Strichmännchen, das etwas schreibt, im Hintergrund eine Sprechblase mit einer erleuchteten Glühbirne

    Integrated knowledge management

    Each case expands your knowledge base and speeds up future solutions.

  • Real-time customer profiles

    All relevant data such as orders, complaints, and communication history at a glance.

Your advantages

What you can achieve with Axians

With Dynamics 365 Customer Service, you gain an intelligent tool that improves customer experiences, accelerates processes, and strengthens loyalty in the long term.

  • Greater efficiency

    Greater efficiency

    Automated processes reduce manual effort and increase the productivity of your teams.

  • Seamless service experiences

    Seamless service experiences

    Cross-channel communication without loss of context for consistent communication and trust.

  • Better decisions

    Better decisions

    AI-powered insights reveal optimization potential that directly impacts costs, quality, and growth.

  • Long-term loyalty

    Long-term loyalty

    Relevant, consistent, and positive experiences promote trust and ensure sustainable business success.

Our references

Successes that speak for themselves – Your Partner for digital transformation

We see technology as a means to an end and focus on long-term partnerships rather than one-off projects. With Axians, you gain a team that shares your goals, understands your challenges, and accompanies you step by step through your digital transformation. Reliable, trustworthy, and always with an eye on sustainable success.
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