Do you need help solving an IT problem?

Then you are welcome at our support team. You will receive immediate help and information on how to proceed. Our Axians support teams in Switzerland are highly qualified, experienced and reliable when it comes to solving problems and answering questions. How to reach the Axians service teams in Switzerland:

  • Axians BNC AG – Support

    The Axians BNC AG support team is at your side with expert and reliable assistance.

    Available around the clock
    Our dedicated support team is available 24 hours a day, 365 days a year, offering fast, personal, and solution-oriented service. Don’t hesitate to contact us—we’ll make sure your systems run smoothly so you can focus on your core business.

    How to reach us

    Telephone support
    +41 31 858 58 59

    Open a support ticket
    support.bnc@axians.ch

    Support by email
    support.bnc@axians.ch

  • Axians Infoma – complete solution for your public administration (newssystem)

    Central hotline
    0800 294 267
    MO – FR 07:30 – 12:00 and 13:00 – 17:30
    servicedesk@axians-infoma.ch
    www.axians-infoma.ch

  • Axians IT Services AG – support services for IT

    Central Hotline 
    +41 52 368 79 79
    MO – FR 08:00 – 12:00 and 13:15 – 17:15
    info.its.ch@axians.com

    Technical hotline
    +41 58 450 65 00
    MO – FR 08:00 – 12:00 and 13:15 – 17:15
    support.vesits@axians.ch

    Special hotline
    24/7-Availability in accordance with individual agreement
    Download Teamviewer

  • Axians Schweiz Telecom Infrastructure Fixnet – support services for fixnet

    Switzerland East +41 79 272 06 85
    MO – FR 08:00 – 12:00 and 13:00 – 17:00

    Switzerland Middle +41 62 389 77 07
    MO – FR 08:00 – 12:00 and 13:00 – 17:00

    Switzerland West +41 21 651 78 80
    MO – FR 08:00 – 12:00 and 13:00 – 17:00

    Ticino +41 91 850 00 30
    MO – FR 08:00 – 12:00 and 13:30 – 17:00

  • Axians Schweiz Telecom Infrastructure Mobile – support services for mobile

    Switzerland East 0848 0848 44
    MO – TU 08:00 – 17:00, FR 07:00 – 16:00

    Switzerland Middle +41 31 925 91 11
    MO – FR 08:00 – 12:00 and 13:15 – 17:15

    Switzerland West +41 21 651 78 78
    MO – FR 08:00 – 12:00 and 13:00 – 17:00

    Ticino +41 91 850 00 31
    MO – FR 08:00 – 12:00 and 13:30 – 17:00

  • Axians Somnitec AG – Support

    Whether it’s a cloud platform, SAP system, or modern workplace, our support team ensures that your IT functions reliably and that you remain operational at all times.

    Personal support that keeps your IT running
    Our experts specialize in operating complex IT environments and are familiar with the requirements of medium-sized companies.
    From Gerlafingen, Aarau, and Zurich—and with the support of our team in Vancouver—we offer a comprehensive service that knows no time zone. We take responsibility for your systems. Fast, transparent, and with the aim of doing more than just incident support.

    How to reach us

    Helpdesk
    +41 844 53 53 53

    Support hours
    Monday to Friday: 7:00 a.m. to 6:00 p.m.
    24/7 on-call service as part of your managed services

    Email
    helpdesk.somnitec@axians.ch

    Customer center / portal
    portal.somnitec.ch

    Remote maintenance (ISL Online)
    islonline.com/ch/en/join