Ensure maximum IT availability
When systems fail, every minute counts. With Axians Support Services, you gain fast and competent assistance available around the clock, clearly structured and vendor-certified. Following Murphy’s Law — anything that can go wrong will go wrong — we focus on proactive preparation and rapid response to effectively minimize downtime. Our engineers respond immediately, perform targeted analysis, and resolve issues efficiently to keep your operations running without interruption. They are supported by a professional call center, available even outside business hours. Through continuous training and certification, we ensure that you can always rely on support of the highest quality.
Our services
IT support you can rely on
From standardized on-call services to highly specialized 24/7 support packages, Axians offers comprehensive support models tailored to individual requirements.
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General service essential
Our free basic service gives you anytime access to our on-call support, including coverage under existing vendor maintenance contracts.
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24/7 support with tiered SLAs
Choose from four service-level options with clearly defined response and intervention times, tailored to your availability requirements.
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Vendor-certified first-level support
With certifications for Check Point, NetApp, Extreme, Aruba, and Arista, you gain professional support at a high level.
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Transparent support processes & ticketing
With our modern ticketing tool, you always maintain an overview of open cases, history, and inventory.
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Combinable service models
Our support packages can be combined modularly — exactly as it fits your organization.
Your advantages
What you achieve with Axians
With our support services, you ensure IT stability, planning reliability, and real relief in daily operations.
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Maximum availability
Maximum availability
Minimize downtime and keep your business processes stable — thanks to clearly defined SLAs and responsive support around the clock.
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Greater operational security
Greater operational security
Our certified engineers resolve issues quickly and sustainably before they become a risk. This keeps your infrastructure reliable and secure.
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Full transparency and control
Full transparency and control
You maintain full visibility over all support cases, service histories, and costs, enabling informed decisions based on clear data.
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Flexibility for every situation
Flexibility for every situation
Whether an urgent emergency or long-term support needs: for cost-effective and predictable IT operations, our modular models adapt to your requirements.
Contact us
Rely on our support