Managed IT Support & Field Service 360°

Take the pressure off your IT team

The demands on IT operations are constantly growing: internal teams are busy with recurring support requests, locations need comprehensive support, and expectations for response times are increasing. With Managed IT Support & Field Service 360°, you can take the pressure off your organization, bundle remote and on-site support in a modular service package, and create clarity through defined SLAs and transparent processes. Whether it’s a centrally managed help desk, flexibly plannable field service, or 24/7 emergency support, we ensure that your IT remains available at all times.

Our services

360° IT support from a single source

From basic services to highly available 24/7 emergency support, our services ensure that your IT runs smoothly at all times.

Remote & Onsite Support

Helpdesk up to 3rd level combined with personal on-site service for rollouts, troubleshooting, or workplace changes.
Service level as required

Five packages – from Basic to Platinum – including optional 24/7 emergency support.
Platform integration

Direct connection to Microsoft 365, Azure, Intune, and more for efficient processes.
Ticketing & SLA-control

ITIL-based processes with clear escalation paths and transparent tracking via the customer portal.
on-site field service

Plannable projects or spontaneous assignments are ideal for companies with multiple locations.

Your advantages

What you achieve with Axians

With Managed IT Support & Field Service, you gain stability, clarity, and relief so you can focus more on your business.

Relief for your IT team
Relief for your IT team

Routine tasks are outsourced, leaving internal resources free for strategic projects.
High availability
High availability

The combination of remote support and on-site service keeps your IT stable, even with decentralized structures.
Predictable costs
Predictable costs

Transparent service contracts and modular packages ensure budget clarity.
Scalable IT operations
Scalable IT operations

With services that grow with your company and increasing requirements.
Fast response times
Fast response times

Defined processes and tiered SLAs ensure clarity and short communication channels.

Our references

Successes that speak for themselves – Your partner for digital transformation

We see technology as a means to an end and focus on long-term partnerships rather than one-off projects. With Axians, you gain a team that shares your goals, understands your challenges, and accompanies you step by step through your digital transformation. Reliable, trustworthy, and always with an eye on sustainable success.

SBB Cargo – Digital Twin Service

The customer needed the most current data points from numerous live data sources, which are continuously captured through data pipelines. These were to be made available via an HTTP REST API. The resulting service, called "Digital Twin," collects and delivers real-time data from physical objects, creating a digital representation of their state.
WWZ Group: Establishing a Micro Data Center as a First Aid Box

The WWZ Group, one of the largest employers in Central Switzerland, faces the challenge of driving digital transformation across various areas. The IT department must comply with regulatory requirements and data protection laws and operate critical infrastructure components on-premises.
Kanton Schwyz is rapidly and securely navigating towards digital transformation

The Canton of Schwyz is reaping the benefits of a modern administration and advanced digital infrastructure, supported by their long-standing use of NetApp technologies. These solutions have effectively resolved backup challenges and streamlined storage management.
Increased Competitiveness of Conforama Switzerland with High-Quality WLANAN

Through the successful implementation of the Aruba WLAN solution in collaboration with Axians, Conforama Switzerland has achieved several key objectives. Employees benefit from increased productivity due to constant connectivity, quick access to information, and effective collaboration.
The SCHURTER Group: Improving Production Reliability Through Standardization

Global Consistency and Improved Operational Workflows with Aruba Network Solutions The SCHURTER Group is embracing digital transformation to boost its operational efficiency and remain competitive in the global market. With the help of Aruba network solutions, the company is striving for consistent standardization to achieve improved product tracking, lean supply chains, and seamless network connectivity.
Optimization of the ICT Infrastructure at Basler Verkehrs-Betriebe

Sustainable renewal and expansion of storage systems to ensure smooth public transportation in and around Basel Basler Verkehrs-Betriebe (BVB), a key player in public transportation in northwestern Switzerland, recognized the need to renew and expand its storage system environment. The focus was on protecting the investment and promoting environmental sustainability.
Industry Cloud

How Kellenberger modernised its network with end-to-end solutions from Axians and HPE Aruba

In this video, Kellenberger Switzerland AG shares its experiences with HPE Aruba’s network solutions, combined with Axians’ implementation expertise. From planning to implementation, this joint success story demonstrates how close collaboration and innovative technology can deliver real business value for our customers.
Retail Cyber Security

How Qualitas AG have optimised their cybersecurity with SOCaaS from Axians and Arctic Wolf

In this video, STI Holding AG and Qualitas AG discuss their experiences with Arctic Wolf’s ‘SOC as a Service’ offering, combined with Axians’ managed services, to strengthen their cybersecurity.
Industry Cyber Security

How Cendres+Métaux SA implemented its endpoint protection

The Cendres+Métaux Group (CMSA) faced the challenge of consolidating a fragmented security setup. The solution: a holistic security design featuring centralised management, comprehensive endpoint protection and secure remote connectivity.
Research and education Cloud

PHBern gets a solution from a single source with Nutanix

With Nutanix, the Bern University of Teacher Education (PHBern) benefits from a standalone virtualisation solution. All the university’s servers now run on Nutanix. The innovative solution, which consists of hardware and software from a single source, also stands out due to its attractive price-performance ratio.

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Die Grafik zeigt eine Frau hinter dem Empfang und zwei Kunden beim vorbei spazieren.

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Managed IT Support & Field Service 360°