Take the pressure off your IT team

The demands on IT operations are constantly growing: internal teams are busy with recurring support requests, locations need comprehensive support, and expectations for response times are increasing. With Managed IT Support & Field Service 360°, you can take the pressure off your organization, bundle remote and on-site support in a modular service package, and create clarity through defined SLAs and transparent processes. Whether it’s a centrally managed help desk, flexibly plannable field service, or 24/7 emergency support, we ensure that your IT remains available at all times.

Our services

360° IT support from a single source

From basic services to highly available 24/7 emergency support, our services ensure that your IT runs smoothly at all times.

  • Icon zwei Personen am Tisch

    Remote & Onsite Support

    Helpdesk up to 3rd level combined with personal on-site service for rollouts, troubleshooting, or workplace changes.

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    Service level as required

    Five packages – from Basic to Platinum – including optional 24/7 emergency support.

  • Platform integration

    Direct connection to Microsoft 365, Azure, Intune, and more for efficient processes.

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    Ticketing & SLA-control

    ITIL-based processes with clear escalation paths and transparent tracking via the customer portal.

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    on-site field service

    Plannable projects or spontaneous assignments are ideal for companies with multiple locations.

Your advantages

What you achieve with Axians

With Managed IT Support & Field Service, you gain stability, clarity, and relief so you can focus more on your business.

  • Relief for your IT team

    Relief for your IT team

    Routine tasks are outsourced, leaving internal resources free for strategic projects.

  • High availability

    High availability

    The combination of remote support and on-site service keeps your IT stable, even with decentralized structures.

  • Predictable costs

    Predictable costs

    Transparent service contracts and modular packages ensure budget clarity.

  • Scalable IT operations

    Scalable IT operations

    With services that grow with your company and increasing requirements.

  • Fast response times

    Fast response times

    Defined processes and tiered SLAs ensure clarity and short communication channels.

Our references

Successes that speak for themselves  – Your partner for digital transformation

We see technology as a means to an end and focus on long-term partnerships rather than one-off projects. With Axians, you gain a team that shares your goals, understands your challenges, and accompanies you step by step through your digital transformation. Reliable, trustworthy, and always with an eye on sustainable success.
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