Boost growth, loyalty, and efficiency

Customers expect fast, personal, and consistent responses. With Dynamics 365 Customer Service, you can lay the foundation for excellent, context- e customer service across all communication channels. Whether by phone, email, messenger, social media, or chatbots, you can interact where your customers are and always maintain an overview thanks to a unified 360° view. And while’s integrated Copilot recognizes patterns, automates standard inquiries, and resolves support cases faster, you benefit from increased efficiency, reduced costs, and a lasting boost to customer loyalty.

Our services

Customer service with omnichannel excellence

From first-level support to complex escalations, we provide you with the features that noticeably increase your service quality and reduce the workload on your teams.

  • Efficient multi-channel communication

    Phone, email, chat, SMS, or social media—all channels converge centrally without media discontinuity.

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    AI-supported analyses & recommendations

    Recognize patterns, receive recommendations for action in real time, and continuously optimize your processes.

  • Automated workflows

    While standard inquiries and routine processes are handled automatically, your team has more time for complex issues.

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    Integrated knowledge management

    Each case expands your knowledge base and speeds up future solutions.

  • Real-time customer profiles

    All relevant data such as orders, complaints, and communication history at a glance.

Your advantages

What you can achieve with Axians

With Dynamics 365 Customer Service, you gain an intelligent tool that improves customer experiences, accelerates processes, and strengthens loyalty in the long term.

Our references

Successes that speak for themselves – Your Partner for digital transformation

We see technology as a means to an end and focus on long-term partnerships rather than one-off projects. With Axians, you gain a team that shares your goals, understands your challenges, and accompanies you step by step through your digital transformation. Reliable, trustworthy, and always with an eye on sustainable success.

  • Industry Cyber Security

    Ronda AG keeps IT security perfectly on time 

    Ronda AG, known for its precise mechanical and quartz watch movements, faced the challenge of modernizing its IT security structures and gaining transparency over potential threats. With the support of Axians, Ronda was able to implement a reliable security solution in just two days. The Managed Detection and Response (MDR) service from Arctic Wolf relieves the IT teams and elevates the company's security to a new level, while Axians, as a trusted partner, supports the implementation and continuous optimization.
  • Government agencies Cyber Security

    Connecting areas of tension: Energy supply and cybersecurity in focus at Energie Thun

    Energie Thun – a name synonymous with comprehensive supply security. However, in an era where cyber threats are becoming increasingly common, new aspects of security are coming into focus. Discover how Energie Thun is tackling the challenges of digitalization, strengthening its safety net with state-of-the-art Managed Detection & Response services from Arctic Wolf and the expertise of Axians, thereby establishing itself as a pioneer in digital security.
  • Retail Enterprise Network

    USM Speeds Up Its Digital Transformation 

    This solution delivers coherence, flexibility, and reliability to USM's global operations. It facilitates remote work, role-based network access, and expedites the establishment of new sites. The implementation by Axians provides the essential support for USM's operational needs.

  • SBB Cargo – Digital Twin Service

    The customer needed the most current data points from numerous live data sources, which are continuously captured through data pipelines. These were to be made available via an HTTP REST API. The resulting service, called "Digital Twin," collects and delivers real-time data from physical objects, creating a digital representation of their state.
  • Government agencies Data Center & Infrastructure

    Kanton Schwyz is rapidly and securely navigating towards digital transformation

    The Canton of Schwyz is reaping the benefits of a modern administration and advanced digital infrastructure, supported by their long-standing use of NetApp technologies. These solutions have effectively resolved backup challenges and streamlined storage management.
  • Retail Enterprise Network

    Increased Competitiveness of Conforama Switzerland with High-Quality WLANAN

    Through the successful implementation of the Aruba WLAN solution in collaboration with Axians, Conforama Switzerland has achieved several key objectives. Employees benefit from increased productivity due to constant connectivity, quick access to information, and effective collaboration.
  • Industry Enterprise Network

    The SCHURTER Group: Improving Production Reliability Through Standardization

    Global Consistency and Improved Operational Workflows with Aruba Network Solutions The SCHURTER Group is embracing digital transformation to boost its operational efficiency and remain competitive in the global market. With the help of Aruba network solutions, the company is striving for consistent standardization to achieve improved product tracking, lean supply chains, and seamless network connectivity.
  • Logistics and transport Data Center & Infrastructure

    Optimization of the ICT Infrastructure at Basler Verkehrs-Betriebe

    Sustainable renewal and expansion of storage systems to ensure smooth public transportation in and around Basel Basler Verkehrs-Betriebe (BVB), a key player in public transportation in northwestern Switzerland, recognized the need to renew and expand its storage system environment. The focus was on protecting the investment and promoting environmental sustainability.
  • Industry Cloud

    How Kellenberger modernised its network with end-to-end solutions from Axians and HPE Aruba

    In this video, Kellenberger Switzerland AG shares its experiences with HPE Aruba’s network solutions, combined with Axians’ implementation expertise. From planning to implementation, this joint success story demonstrates how close collaboration and innovative technology can deliver real business value for our customers.
  • Retail Cyber Security

    How Qualitas AG have optimised their cybersecurity with SOCaaS from Axians and Arctic Wolf

    In this video, STI Holding AG and Qualitas AG discuss their experiences with Arctic Wolf’s ‘SOC as a Service’ offering, combined with Axians’ managed services, to strengthen their cybersecurity.
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