Dynamics 365 Customer Insights

Use real insights for intelligent marketing

Today’s marketing faces two key challenges: increasing competitive pressure and growing expectations for measurable results. Dynamics 365 Customer Insights helps you master both. The focus is on people, their preferences, interests, and behaviors. With the help of artificial intelligence, you can design journeys that work and campaigns that convert. Your messages arrive at the right time via the right channel and directly contribute to revenue and customer loyalty.

Our services

Using AI to create individual customer journeys

Automated, intelligent, and effective: With Dynamics 365 Customer Insights, you can orchestrate marketing activities that are not only visible but also noticeably successful.

Personalized customer journeys

Build individual customer journeys with dynamic content, ready-made templates, and cross-channel delivery.
AI-powered recommendations

Use artificial intelligence for segmentation, content suggestions, and cross-channel optimizations that deliver directly measurable results.
Centralized performance measurement

An integrated dashboard provides you with all relevant KPIs to systematically optimize your campaigns and maximize your marketing ROI.
Event management included

On-site or virtual, from invitations to success evaluations: manage webinars and events directly in your marketing platform.
Data protection compliant & integrated

GDPR-compliant and seamlessly integrated into your system landscape – including Microsoft Dynamics, Power Platform, and more.

Your advantages

What you can achieve with Axians

Rely on measurable results instead of gut feelings: With Dynamics 365 Customer Insights, you can make your marketing data-driven, targeted, and efficient.

More targeted customer approach
More targeted customer approach

AI-supported segmentation and data-driven recommendations enable you to address each target group with the right content.
Greater efficiency in the campaign process
Greater efficiency in the campaign process

Automated workflows and integrated tools save time, prevent errors, and create space for creative content.
Better decisions based on data
Better decisions based on data

Detailed analyses and central monitoring allow you to identify what works and where you can make improvements.
Lang-term customer loyalty
Lang-term customer loyalty

Personalized journeys and relevant content build trust, strengthen your brand, and promote customer loyalty.

Our references

Successes that speak for themselves – Your partner for digital transformation

We see technology as a means to an end and focus on long-term partnerships rather than one-off projects. With Axians, you gain a team that shares your goals, understands your challenges, and accompanies your digital transformation step by step. Reliable, trustworthy, and always with an eye on sustainable success.

SBB Cargo – Digital Twin Service

The customer needed the most current data points from numerous live data sources, which are continuously captured through data pipelines. These were to be made available via an HTTP REST API. The resulting service, called "Digital Twin," collects and delivers real-time data from physical objects, creating a digital representation of their state.
WWZ Group: Establishing a Micro Data Center as a First Aid Box

The WWZ Group, one of the largest employers in Central Switzerland, faces the challenge of driving digital transformation across various areas. The IT department must comply with regulatory requirements and data protection laws and operate critical infrastructure components on-premises.
Kanton Schwyz is rapidly and securely navigating towards digital transformation

The Canton of Schwyz is reaping the benefits of a modern administration and advanced digital infrastructure, supported by their long-standing use of NetApp technologies. These solutions have effectively resolved backup challenges and streamlined storage management.
Increased Competitiveness of Conforama Switzerland with High-Quality WLANAN

Through the successful implementation of the Aruba WLAN solution in collaboration with Axians, Conforama Switzerland has achieved several key objectives. Employees benefit from increased productivity due to constant connectivity, quick access to information, and effective collaboration.
The SCHURTER Group: Improving Production Reliability Through Standardization

Global Consistency and Improved Operational Workflows with Aruba Network Solutions The SCHURTER Group is embracing digital transformation to boost its operational efficiency and remain competitive in the global market. With the help of Aruba network solutions, the company is striving for consistent standardization to achieve improved product tracking, lean supply chains, and seamless network connectivity.
Optimization of the ICT Infrastructure at Basler Verkehrs-Betriebe

Sustainable renewal and expansion of storage systems to ensure smooth public transportation in and around Basel Basler Verkehrs-Betriebe (BVB), a key player in public transportation in northwestern Switzerland, recognized the need to renew and expand its storage system environment. The focus was on protecting the investment and promoting environmental sustainability.
Industry Cloud

How Kellenberger modernised its network with end-to-end solutions from Axians and HPE Aruba

In this video, Kellenberger Switzerland AG shares its experiences with HPE Aruba’s network solutions, combined with Axians’ implementation expertise. From planning to implementation, this joint success story demonstrates how close collaboration and innovative technology can deliver real business value for our customers.
Retail Cyber Security

How Qualitas AG have optimised their cybersecurity with SOCaaS from Axians and Arctic Wolf

In this video, STI Holding AG and Qualitas AG discuss their experiences with Arctic Wolf’s ‘SOC as a Service’ offering, combined with Axians’ managed services, to strengthen their cybersecurity.
Industry Cyber Security

How Cendres+Métaux SA implemented its endpoint protection

The Cendres+Métaux Group (CMSA) faced the challenge of consolidating a fragmented security setup. The solution: a holistic security design featuring centralised management, comprehensive endpoint protection and secure remote connectivity.
Research and education Cloud

PHBern gets a solution from a single source with Nutanix

With Nutanix, the Bern University of Teacher Education (PHBern) benefits from a standalone virtualisation solution. All the university’s servers now run on Nutanix. The innovative solution, which consists of hardware and software from a single source, also stands out due to its attractive price-performance ratio.

View all use cases

Die Grafik zeigt eine Frau hinter dem Empfang und zwei Kunden beim vorbei spazieren.

Contact us

Let’s shape your digital future together

Select a country

Select a country

Dynamics 365 Customer Insights

KI-powered marketing

Use real insights for intelligent marketing

Our services

Personalized customer journeys

AI-powered recommendations

Centralized performance measurement

Event management included

Data protection compliant & integrated

Your advantages

What you can achieve with Axians

Our references

Successes that speak for themselves – Your partner for digital transformation

SBB Cargo – Digital Twin Service

WWZ Group: Establishing a Micro Data Center as a First Aid Box

Kanton Schwyz is rapidly and securely navigating towards digital transformation

Increased Competitiveness of Conforama Switzerland with High-Quality WLANAN

The SCHURTER Group: Improving Production Reliability Through Standardization

Optimization of the ICT Infrastructure at Basler Verkehrs-Betriebe

How Kellenberger modernised its network with end-to-end solutions from Axians and HPE Aruba

How Qualitas AG have optimised their cybersecurity with SOCaaS from Axians and Arctic Wolf

How Cendres+Métaux SA implemented its endpoint protection

PHBern gets a solution from a single source with Nutanix

Contact us