Garage Schmid was founded in 1976 as a one-man business and now employs over 30 people and is considered one of the most important Mitsubishi and Honda representatives in the Basel area. Competition is particularly harsh in the automotive industry. Unforeseeable economic and political influences such as major exchange rate fluctuations and increasing competition from just over the border have a considerable impact on business success. Family-owned Garage Schmid AG and AVB AG are meeting these challenges by increasing their flexibility and efficiency, among other measures. Parts of the previous local IT infrastructure were many years old, and the system was no longer able to meet the current requirements. With their internal IT specialist about to leave the company, a thorough revision of their IT concept was particularly urgent.
Project requirements & goals
Mobility and transport are essential requirements of the highest priority – for private individuals and businesses alike. Customers’ expectations of all Garage Schmid’s services in terms of quality and reliability are correspondingly demanding – from sales to repairs and maintenance. “Not only are we aware of our responsibility, we also invest great effort in exceeding even the most demanding of expectations. We use highly qualified, experienced personnel who pursue continuous further education to ensure any workshop visits are as efficient as possible and that appointments made are adhered, for instance,” Bettina Schmid, Garage Schmid’s Managing Director, highlights the unconditional orientation towards customer requirements. In ensuring staff meet the high expectations and are able to concentrate entirely on their customers and vehicles, Garage Schmid places great emphasis on IT systems that provide the maximum support possible. The new IT system had to meet the highest of reliability, security and flexibility expectations. It had to harmonise smoothly with the existing applications, such as the ERP system in use, without the need for dedicated IT staff.
Implementation & project outcome
Garage Schmid now has a comprehensively integrated all-round, care-free cloud solution in the form of redballoon. Its components are based on proven standards, facilitating smooth, reliable operations. “As an entrepreneur, I particularly appreciate redballoon’s great flexibility. Our IT system is now available for use any time we need it, and we can rest assured that our requirements will continue to be met in the future. This gives us the freedom to react to changes on the market immediately and to place offers more quickly. redballoon also ensures we can plan our costs in advance. We avoid expensive and often risky IT projects as well as any investments on spec entirely. This also makes our liquidity planning a much more relaxed affair,” says owner Werner Schmid as he highlights further qualities of redballoon.